Shipping Information

Processing Time

• Regular Non-Custom Orders: Most non-custom orders are processed within 1-4 business days. We will keep you informed if any delays arise.
• Engraved Orders: Engraved items are typically completed within 2-5 business days. We strive to get these to you as quickly as possible.
• Custom or Solid Gold Orders: Custom creations usually take 2-5 weeks. Please note, if exotic materials are requested, there might be slight delays.

Note: During peak times or holidays, processing may take a bit longer. You will receive a confirmation email once your order has been processed and shipped.

Shipping Rates

• Domestic Orders:

  • Enjoy complimentary USA shipping via USPS Ground Advantage.
  • All orders are shipped from Florida, USA.
  • Average delivery time: 3-12 days. While we strive to ensure timely delivery, please be aware that delays can occur, which are beyond our control. If your order is delayed, let us know so we can assist you.
  • Faster shipping options are available at checkout. While we prioritize upgraded shipping, please note that shipping times cannot be guaranteed.

• International Orders:

  • We offer shipping to most countries.
  • Add an item to your cart to view the estimated shipping cost.
  • Please note that some countries may impose customs duties on imports from the USA. These fees are the buyer's responsibility and are not included in the item total.

Delivery Time

Domestic Shipping (U.S.):

• Standard Shipping (USPS Ground Advantage): 3–12 business days

• UPS Ground: 3–7 business days

• UPS 3 Day Select: 3 business days

• UPS 2nd Day Air: 2 business days

• UPS Next Day Air Saver: 1 business day

Important Notes:

• The timeframes listed above are estimated transit times and begin once your order has shipped.

• They do not include processing or handling time.

• Actual delivery times may vary due to carrier delays, which are outside of our control.

• We prioritize and ship upgraded orders as quickly as possible.

• Postage fees are non-refundable.

International Shipping & Customs Information

• Shipping times will vary depending on the shipping method selected at checkout.

• For some countries, you may have the option to prepay customs duties and taxes at checkout for a smoother delivery experience.

• In other cases, duties and taxes may be charged upon delivery if they were not prepaid. These fees are set by your country’s customs authorities and are beyond our control.

• These government-imposed charges are the buyer’s responsibility, and we recommend checking your country’s import policies before ordering.

• Customs processing may cause additional delays, depending on your location.

• Please note that customs fees are non-refundable once your order is marked as fulfilled.

Tracking Your Order

• Once your order has shipped, you will receive a tracking number via email.
• Track your order status on our order tracking page or directly on the carrier’s website.

Shipping Address

• Please ensure your shipping address is correct at checkout. We are not responsible for lost or delayed packages due to incorrect or incomplete addresses.
• If you need to update your address, please contact us as soon as possible. We can update the address if the order hasn’t been fulfilled. Please note that once an order has shipped, we are unable to change the address.

Lost or Damaged Items

• If your item is lost or damaged during transit, please contact us within 7 days of receiving your order. We will work promptly to resolve the issue.

Contact Us

• For any shipping inquiries, please reach out to us at help@aquamarise.com or use our Contact Form. We’re here to assist you!

Thank you for choosing Aquamarise!