Returns, made simple
Not quite right? You have 14 days from delivery to start a return or a complimentary exchange on eligible pieces. Here's everything, in plain language.
Eligible non-custom items may be returned when they are brand-new, unworn and unaltered, in resaleable condition with all original packaging, and the request is made within 14 days of delivery. Returns received more than 30 days after delivery aren't refundable and, if approved, may receive store credit only.
Custom, semi-custom, engraved, personalized and made-to-order pieces are final sale, as are replacement items and anything marked Final Sale at purchase. Wrong item or a quality issue? We'll review it under our Replacement Policy.
Email help@aquamarise.com within the return window with your order number, the checkout email, the item(s) and (optionally) the reason. Or start it directly in our return portal. We'll send instructions once approved.
Eligible U.S. returns get a prepaid label; a flat $7 postage fee is deducted from your refund. Using a personal carrier is at your own risk — keep your drop-off receipt and tracking until the return is confirmed delivered.
International customers cover all return shipping and must ship duties/taxes prepaid (DDP). Packages with unpaid duties may be refused. Original shipping, import duties and taxes are non-refundable, and customs delays are outside our control.
Solid gold & platinum (made-to-order) carry a 20% restocking fee on approved refunds. There are no restocking fees on sterling silver, vermeil, stainless steel, titanium or tungsten carbide.
Once received and inspected, refunds are issued within 7 business days to your original payment method; banks may take another 3–7 business days to post the funds. Shipping fees and customs duties are non-refundable.
A one-time complimentary exchange is available on eligible non-custom U.S. orders (excluding solid gold and platinum), within 14 days, items unworn with original packaging — limited to ring-size adjustments or variations of equal or lesser value.
Only one exchange per order ships free; a $10 postage fee applies to a second exchange, and returning an item after a previous free exchange incurs a 10% restocking fee.
Our care team is happy to help. Email help@aquamarise.com or start your request in the return portal.
We're here to help
Any return, exchange or refund question — reach out and we'll take care of it.
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